Service Process

Customer consultation---> Negotiation (delivery date, service requirements)---> Advance deposit, issue pre-order---> Formal order, place order after customer confirmation---> After summarizing all products, notify customer (door-to-door, telephone, fax, etc.)---> Customer shall pay off the balance, receive list and warranty card at the same time---> Return visit within one week, customer can reflect requirements according to use situation, response within 48 hours.

BJERRINGBRO (Hangzhou) Mechanical Seal Co., Ltd. upholds the "all-round, high-quality, fast" service standards, customer satisfaction as the goal, we hereby make a public commitment.

I. Service Pledge
1. Our company has set up a group of tough emergency maintenance service teams, experienced field engineers and senior technicians, who can arrive at the scene as soon as possible for any problem to repair and replace.
2. Within one week of product delivery, our company The staff of After-sale Service Department will follow up the consultation by telephone according to the contact information of the customer until the customer is satisfied.
3. All complaints about product quality shall be answered within 1 hour and rushed to the site within 48 hours, and the handling measures shall be determined according to the complaints, and maintenance and replacement shall be carried out.
4. Our commitment to all maintenance personnel on-call, better for customers to solve problems.
5. The cost arising from the quality of the product within the warranty period shall be borne by our company.
6. During the warranty period, due to your improper use or natural environment, we will provide free maintenance, and the materials and accessories used for maintenance will only be charged at cost price.
7. Beyond the warranty period of the product, my company promises lifetime regular on-site inspection and maintenance.
8. Our company has set up a group of tough emergency maintenance service teams, experienced field engineers and senior technicians, who can arrive at the scene as soon as possible for any problem to repair and replace. After-sale service hotline: 13567122111

II. Mode of Transportation
1. Free delivery of all goods to customers, free installation, commissioning and maintenance. Maintenance personnel to inform customers how to carry out product maintenance knowledge, until the other party is satisfied.
2. After all goods are installed and debugged, the customer shall check and accept the goods before leaving the site.

III. Commitment on Return and Replacement of Goods
1. The returned and returned products shall have complete outer packaging, accessories, instructions, warranty card, invoice, invoice and explanation of reasons for return and exchange.
2. If the user has any quality problem under normal use, please contact us quickly within the warranty period to facilitate the user to obtain timely maintenance and replacement.
3. Now the following circumstances can not enjoy the return commitment of our company.
a. The product has been used abnormally.
b. Storage under abnormal conditions.
c. Unauthorized repair, misuse, abuse and alteration.
d. Normal wear and tear of the product.
e. Out of shelf life.